User 4

Public Service Innovation Using Design (Conference)

SPIDER, a European project about service design, held its final conference, “Innovating Public Services In Challenging Times” at Dublin Castle, on June 9th and 10th, 2015. Key Learning Points Public services in Europe need reform to address the recurring, ‘wicked’ social issues. Four co-creation models were presented by Birgit Mager for innovating public services. The historic social power slope has