Inclusion 287

Public Service Innovation Using Design (Conference)

SPIDER, a European project about service design, held its final conference, “Innovating Public Services In Challenging Times” at Dublin Castle, on June 9th and 10th, 2015. Key Learning Points Public services in Europe need reform to address the recurring, ‘wicked’ social issues. Four co-creation models were presented by Birgit Mager for innovating public services. The historic social power slope has

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Uber Optimises Its Apps For Drivers With Hearing Issues

Uber, whose service links drivers and riders, recently upgraded its transit apps for easier access by drivers who are deaf or hard of hearing, after focus groups to explore the issues. Drivers in Chicago, Los Angeles, San Francisco and Washington DC have a visual alert plus an audible warning to new rider requests, which increases their trade. Riders connecting with a

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IBM Employee Requests Captions On Intranet Videos

Dialogue on audio and video files needs to be accurately machine-translated into captions, with the legal case, Noll versus IBM, recently reported in The New York Law Journal. Software engineer, Alfred Noll, employed at IBM since 1984, had used a mix of real time captioning and transcribing, plus interpreters as accommodations – but reported difficulty in accessing the corporate

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Fujitsu Builds A LiveTalk Transcribing Tool

Starting this month, Fujitsu and Fujitsu Social Science Laboratory, are offering “LiveTalk“, a new speech-to-text transcribing tool, to businesses, colleges and schools in Japan. Knowing that meeting and educational settings can challenge people with hearing issues, Fujitsu is seeking to visualise everyday speech as text to make interactions more natural. LiveTalk’s Universal Design Everyone can use LiveTalk regardless of hearing ability,

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Parents As Change Agents In Hearing-Education

Research evidence is emerging that “parent-to-parent support, described as parents with lived experiences providing support to each other, is recognized as a distinctive and important type of support system” for families whose children have hearing issues. Read: Parent-to-Parent Support For Children With Hearing Difficulty In 2007, this was one catalyst for Irish Deaf Kids (Sound

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Dr Carol Flexer: We Hear With Our Brains

Mention the name Dr Carol Flexer, and most audiologists and speech therapists worldwide will nod in recognition. Dr Flexer, an expert in childrens’ auditory brain development, hosted a sparkling session in Dublin on May 7 for professionals ranging from those mentioned, to social workers, educators, researchers and cochlear implant support teams. Dr Flexer’s last visit to Dublin coincided

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Parent-Child Conversational Turns Build Intelligence

Twenty years ago, the thirty million word gap emerged in the US as an education issue for children starting kindergarten with language disadvantage. New research however shows the word gap is not the number of words children hear, as first thought. Read: Key To Vocabulary Gap Is Quality Of Conversations Conversational turns between a parent and child emerged as the key to

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Real-Time Classroom Captions: A Study (Australia)

Positive results for students using realtime captions in classrooms are noted in a case study by PhillipsKPA that uses research findings from the Victorian Deaf Education Institute (VDEI) and the Victorian Government Department of Education and Training (DET). NOTE: Mainstream schools can use this learning for use with students with access issues. Read: Using Real-Time Captioning With Students Who Have Hearing

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Online Courses Challenge Deaf Students

Online course and MOOC access issues are being flagged by individuals bringing lawsuits against content providers, the latest being Ian Deandrea-Lazarus in New York state – who requested closed captions on course content instead of sign language interpretation. Read: Student at University of Rochester suing the American Heart Association In February 2015, the New York Times reported that

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Pedius App For Realtime Voice Calls And Bookings

Voice contact with call centres, or making appointments and reservations, or simple voice-based chats with friends and coworkers are opening to profoundly deaf people, with apps. An app created in Italy, Pedius, joins Transcence, RogerVoice, VoxSense and Speak2See in making spoken dialogue visible on smartphones in group and one-to-one contexts. Read: Pedius app converts speech to text in real time At Ireland’s Web Summit in November 2014,

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